I’ve been resistant to AI.
Not because of AI itself but because I’ve been in IT for long enough to see that implementing the latest buzzword doesn’t fix everything:
- Cloud
- Virtualise
- [whatever]-as-a-service
I get it, they’re buzzwords for a reason, they’ve made incredible differences to companies and the hype of the difference has spread. But these things made a difference because they were implemented properly and strategically.
AI is no different, people want it to make their teams 200% more efficient, saving money, making more money, and it for sure can, but not just by buying it and hoping for the best. But by building it on top of your systems that already work and the automation you already have in place.
All automation is, is logic that’s been clearly defined and tasked appropriately. A potential new lead enters a form and it notifies the correct people to jump on reaching out, it also sets up a filing structure based on the info from the form with templates ready to fill in for that lead.
The difference is automation is 100% governed by rules, doing the exact thing we need EVERY TIME, where as AI is only as solid as your prompt is, give it any wiggle room and it may start straying off the intended course.
So, when you’re going to implement AI first think, can I automate the solution first and then build AI around it to even further improve the efficiency.
This can look like:
- A form gets filled in, someone has applied for holiday, HR and management get notified automatically
- AI goes off to check the dates, maybe there’s a big deadline that week or there are already others off that week.
- HR and management either sign off or decline the holiday based on what’s already happening that week and the draft gets auto generated ready for a check over and then sent.
Combining the 2 means the things that need to happen, the notification to HR/Management in the right format, kicking off the AI using a watertight prompt leading to the info needed being bought to your fingertips.
No more manually checking the calendar (perhaps by both HR and Management, wasting time for each), no ambiguous prompt to AI that changes each time giving different responses. Just time being saved because the process has been made solid and the menial/time consuming bits delegated.
Want to implement AI that actually benefits your teams? Fill in our contact form (kicking off our new lead process🙃) and we’ll start by looking at your processes where you and your team are losing time and instead start saving it: https://greenwood-online.com/contact/
